Refund Policy

Last updated: May 9, 2026

Refunds vary by service line because the work involved differs. The policy below is the default; specific terms in a signed statement of work or hosting plan supersede this policy where they conflict.

Web hosting & maintenance (recurring)

Hosting plans are billed monthly in advance. You may cancel at any time with 30 days’ written notice; the final month is not pro-rated and there is no cancellation fee. New hosting plans include a 14-day money-back guarantee from the start of the first paid month if the service isn’t a fit.

Web and software development (project)

Development projects are quoted with a deposit (typically 25–50%) and a balance due on delivery. Deposits are non-refundable once work has begun, because they cover scoping, design, and the initial build. If a project is ended before completion, fees for work already performed remain due; any prepaid amount in excess of work performed is refunded within 14 days.

IT consulting (hourly or flat-fee)

Hourly consulting is billed for time worked and is not refundable once delivered. Flat-fee assessments are refundable in full if cancelled before work begins, and are not refundable once the assessment has started.

Computer hardware sales

Stock components and accessories may be returned within 14 days of delivery in unused, original-packaging condition for a refund less a 15% restocking fee and any return shipping. Custom-built systems and special-order components are non-refundable once the order has been placed with our suppliers, but are covered by the manufacturer’s warranty. Defective hardware is exchanged or refunded in full.

How to request a refund

Email bekigo-llc@googlegroups.com with the invoice number and the reason for the request. Approved refunds are issued to the original payment method within 14 days. For card payments, the credit may take an additional 3–10 business days to appear on your statement depending on your bank.

Disputes

Please email us first if you have a billing concern — most can be resolved directly and quickly. If you file a chargeback without contacting us, we will provide the documentation requested by the card network and may suspend services pending resolution.

Bekigo LLC — Seattle, WA — bekigo-llc@googlegroups.com.